Flight booking
Compare the journey, not just the headline fare. Get independent help preparing a Lufthansa itinerary and understanding what you are buying.
Explore optionsIndependent assistance · USA travelers
A clearer way
to plan your
Lufthansa journey.
Booking a trip or changing plans? Get independent travel assistance, practical guidance, and a clear next step.
You’re calling an independent agency, not Lufthansa. Agency fees may apply. Find official airline help.
New bookings & trip changesClear guidance before you decide
Prepare your next journey with confidence.
Start with your situation
What brings you here?
Find the right information—and the right kind of help—for your trip.
Compare dates, cabins, and ticket conditions with independent agency assistance.
Explore booking assistanceBefore you book. When plans change.
Find your next step.
Each situation deserves its own answer. Start with the topic that matches your journey.
Flight changes
New date, different time, or a revised route? Understand your ticket before approving a change.
Explore optionsCancellations
Before you cancel, separate the decision to stop traveling from the question of what can be refunded.
Explore optionsRefund guidance
Find the right refund route and prepare a clear request with the documents that explain your case.
Explore optionsName corrections
A spelling issue needs a precise review. Start with the exact difference between your ticket and travel document.
Explore optionsBaggage information
Find the allowance for your own ticket, and use the correct channel when a bag is delayed or damaged.
Explore optionsA better-prepared conversation
Make the call
count.
A few details help establish what you need, who can handle it, and what the next step should cost.
Use the call-preparation checklist- Tell us about your trip
Have your route, travel date, original seller, and the outcome you want ready.
- Understand the options
Check ticket conditions and who has authority to process the request.
- Review before you approve
Ask for an itemized quote, including any agency fee, before authorizing work.
Know who you’re contacting
Need the airline itself?
For flight disruptions, baggage tracing, airline accounts, or operational assistance, use Lufthansa’s official channels.
Our number connects to independent travel assistance. We do not operate flights, control airline inventory, or guarantee refunds.
Find official Lufthansa contactsPractical travel guides
Useful answers before you go.
How to change a flight online
Use this sequence to review an eligible booking without approving a change too early.
Read the guideWhen the airline cancels your flight
Start with the airline’s notice and decide whether your priority is replacement travel or ending the journey.
Read the guideTicket and passport names do not match
A calm, exact description is more useful than asking for a generic “name change.”
Read the guideA few questions, answered.
Is this Lufthansa’s official website?
No. This is an independent travel-assistance website. It is not affiliated with, endorsed by, or operated by Lufthansa or Lufthansa Group.
Can you help with a ticket bought somewhere else?
We can discuss the issue, but the original seller or airline may need to perform the ticket action. Ask about the scope of help before authorizing a service.
Will there be an agency fee?
Agency fees may apply. Request an itemized quote that separates agency services from airline charges before agreeing to any work.
Can you promise a refund or an upgrade?
No. Eligibility and availability are determined by the ticket conditions and the responsible airline or seller.