Quick answer
For an agency-issued ticket, start with the original seller. For eligible Lufthansa bookings, the airline offers refund routes through its booking tools, chat, and alternative request form. The reason for the refund determines which conditions apply.
Identify the payment and ticket seller
Look at your confirmation and payment receipt to identify the business that sold the ticket. The airline operating a flight and the company responsible for servicing the sale may be different. If you used an online travel portal, start with that portal’s booking record.
Independent guidance can help you organize the question, but it does not give a new agency control over a ticket sold elsewhere.
Organize the reason for your request
Use a short timeline: when you purchased, what changed, what you were offered, and what you accepted or declined. Keep the original itinerary and any airline notices. Distinguish the ticket price from a paid seat, extra bag, or a separate agency service.
Ask the responsible business to explain the outcome in writing. If a deduction appears, request the condition on which it is based rather than assuming every deduction is an airline fee.
If the airline cancelled or significantly changed the journey
Lufthansa’s US refund page sets out conditions for airline cancellations and significant changes, including situations where an eligible traveler declines alternatives. Review that official page for the current definitions and the handling of your payment.
Do not accept a replacement, credit, or voucher without understanding how that choice affects the request you intend to make. If you still need to travel, consider that practical need before asking to cancel the journey.
Follow up with a clear paper trail
Keep the case reference, submission date, amount requested, and written response. Check the original payment method and distinguish a merchant’s processing step from the bank’s posting step. Ask the responsible seller for a status update rather than filing repeated identical requests.
This agency cannot promise approval, a specific payment date, or a particular refund amount.
Have these details ready
- Ticket receipt and payment seller
- Original and revised itinerary
- Cancellation or schedule-change notice
- Existing refund case number
Common questions
Can an independent agency release my Lufthansa refund?
Only the business with the relevant ticketing or payment authority can process it. Guidance does not guarantee that this agency can issue your refund.
Is a paid seat refunded with the airfare?
Treat each paid extra separately and ask the responsible seller how it will be handled.
Sources reviewed October 3, 2026. Airline conditions can change; verify the rules for your ticket with the issuer. This page is independent guidance.