Help managing a Lufthansa booking

Locate the right reference

A seller can have its own order number as well as an airline booking reference and ticket number. Check your confirmation for the labels rather than assuming every code serves the same purpose. On a multi-airline itinerary, more than one reservation reference may appear.

If the airline website cannot find the trip, verify the spelling of the surname and confirm the airline reference with the issuer. A failed lookup alone does not establish that the ticket is invalid.

Review the essentials in one pass

• Passenger names and travel dates.
• Departure and arrival airport codes.
• Operating airline for each segment.
• Cabin, baggage, and any paid extras.
• Contact details used for airline notifications.
• Any pending schedule changes or required actions.

Keep a copy of the itinerary so you can compare it if the schedule changes.

Choose the correct servicing channel

Use the official website for the options available on that booking. If the ticket was purchased elsewhere, the original seller may need to handle amendments. Some functions can appear in the airline account while the seller remains responsible for a ticket action.

Before authorizing a change, clarify whether the person assisting has the ability to process it or is providing guidance only.

Protect access to your trip

Treat a booking reference and passenger surname as sensitive travel information. Do not post them publicly. Use verified websites, check the domain before entering details, and keep payment information out of ordinary support messages.

Have these details ready

• Airline booking reference
• Original seller’s order number
• Passenger surname as booked
• Specific error or change you need help with

Common questions